Press Sales & Fulfillment Coordinator

Minimum $45k/yr Starting Salary

Review a summary of our benefits on the previous Careers page.

About this Position

The Fort Worth Botanic Garden | Botanical Research Institute of Texas (FWBG|BRIT) seeks a Full-Time Press Sales and Fulfillment Coordinator who coordinates/manages all customer service, sales and order fulfillment duties for BRIT Press, a botanically themed press/publishing department within the Fort Worth Botanic Garden. Duties include management of an online storefront and carrying out all steps of receiving and filling orders for the highest quality journals, books, and other BRIT-published products for distribution primarily to the community of botanists and related biologists. The BRIT journal (JBRIT) is in its 60th year of continuous publication, while BRIT Press books have been published since 1987.

Primary Responsibilities

The Press Sales and Fulfillment Coordinator will be responsible for:

  • Work independently with BRIT Press’s Amazon, Shopify, and other eCommerce book ordering systems to process and fulfill incoming orders, including packing and shipping via USPS/FedEx/UPS/XPS, and handling returns. Also process and fulfill orders received via mail, email, fax, phone, and point-of-sale.
  • Independently maintain and manage subscriber databases and pack/ship journal orders (domestic and international).
  • Sort and process incoming and outgoing Press mail. Delivers and pick up mail to/from outside locations (USPS, FedEx, UPS).
  • Receive, unpack, and process incoming review books, gifts, and returns for the Press.
  • Respond to sales requests (in person, phone, email, online) and other inquiries about publications.
  • Work closely with Accounting staff to book incoming/outgoing payments (credit card, check, cash, wire transfer), process monthly sales reports, and create invoices.
  • Ensure publications are stocked, displayed, and effectively marketed in visitor areas.
  • Maintain clean, well-stocked, and organized Press storage and shipping areas, and manage the Press inventory.
  • Work independently and with Advancement/Marketing to promote Press products through social media, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education & Experience

  • Experience/familiarity with e-commerce fulfillment/invoicing/content management/journal management software (e.g., Shopify, Amazon, NetSuite, AirTable, Drupal, Open Journal Systems)
  • Experience/familiarity with the following software: e-commerce/online shop platform (e.g., Shopify, Etsy, Squarespace); accounting software (e.g., QuickBooks, GnuCash, TurboCash); shipping software (e.g., FedEx, UPS, USPS, XPS) and basics, e.g., invoices, purchase orders, accounts payable, accounts receivable
  • Experience/familiarity with digital publishing (Print-on-Demand (POD), e.g., Lightning Source)
  • Computer programs/related skills (e.g., Microsoft Office Suite, Adobe Acrobat Pro, HTML/CSS)
  • Commitment to highest quality customer service
  • Experience and/or interest in some aspect of fulfillment/publishing (author, editor, reviewer, subscriber, printing, binding, sales); a love for books and/or publishing a plus

Please see full job description below for a more detailed list of job tasks and applicant qualifications.

How to Apply

FWBG|BRIT strives to maintain a positive working environment focused on growth and success of individuals, working together in a collaborative, professional manner, with communication a priority. To apply, please submit an application (and/or resume) and a cover letter as a single document to: Applications will be considered until the position is filled. FWBG|BRIT is an Equal Opportunity Employer.


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