Minimum $60k Starting Salary
Review a summary of our benefits on the previous Careers page.
Be a part of the Fort Worth Botanic Garden Leadership team and assist us in our pursuit to be treasured locally by engaging diverse audiences to visit the garden through engaging and memorable events. The Director of Events is responsible for developing, coordinating, managing/ hosting presentations, large-scale social functions, product unveilings and launches, special events, fundraisers, and press events. This position handles event budget, logistics, and artist management. The Director of Events works with other departments and community partners to determine the needs for the function being planned: defining the goal for the event; determining if volunteer help or extra staff help is needed; projected attendance; and budget. This is a full-time, exempt position, and the regular hours of work and days are Monday through Saturday, 8:00 a.m. to 5 p.m.; however, this position can regularly require long hours. Work on evenings and holidays may be required.
Every position at FWBG is important to the organization’s success and contributes to the accomplishment of the strategic goals and, ultimately, achievement of its vision for the future. This role encompasses every employee’s goal of engaging with colleagues, partners, and stakeholders in support of the organization’s mission. Engagement includes participation on teams and committees, exerting extra effort to help the organization succeed, and investing time in the guest experience. Success in this position involves taking pride in working for this organization, committing to effective communication, being solution focused, and embracing a culture of positive change. FWBG is continuously working to build a culture where employees each work with an enthusiastic desire to contribute their skills, wisdom, and ideas towards their team’s performance and to experience a sense of satisfaction in the key role they play.
Some of the daily responsibilities we rely on the Director of Events to perform are:
- Managing the organizational, staffing, and operational activities for guest services in support of the FWBG. Supervising employees and responding to customer inquiries, concerns, and complaints.
- Implementing policies and procedures and training staff based on ensuring campus is maintaining a healthy and safe working environment.
- Identifying and executing opportunities for improving service delivery methods and procedures.
- Being in charge of monitoring and evaluating the quality, responsiveness, efficiency, and effectiveness of FWBG service delivery methods and procedures; works with employees on the continuous improvement of FWBG services.
- Developing and administering assigned program budget; forecasting funds needed for staffing, equipment, materials, and supplies. Upon supervisor approval, develops and monitors event budget and revenue.
- Directing staff assisting with events as needed and providing support to managerial staff.
- Managing community planning stakeholders, artisans, and serving as a liaison with the City of Fort Worth Public Arts department.
- Assisting with the development and implementation of market concepts for events to supporters.
- Managing onsite events and overseeing/coordinating special events throughout the garden.
- Working closely with Operations, Education, Advancement, and inter-garden teams for event production.
- Periodically assessing the competitive landscape and instituting changes to our event offerings in response to competitors’ changes.
- Working closely with the Volunteer department in defining special event volunteer roles including special event job descriptions by event.
- Participating in the planning, preparation, and filling of employee roles for various public events/exhibits hosted by the FWBG.
Minimum Qualification Requirements:
- HS Diploma/GED with at least six years of responsible event and guest service experience or a college degree with two years of administrative lead supervisory experience.
- Knowledge of modern and complex principles and practices of customer service with experience overseeing and participating in the management of a comprehensive customer service program.
- Experience supervising, directing, and coordinating the work of employees responsible for security.
- Experience selecting, training, evaluating, and developing employees, and engaging employees to achieve optimum performance levels.
- Experience with computers and applicable software.
- Education in principles and procedures of customer billing and collections with experience overseeing customer billing and revenue collection activities.
- Education in principles and procedures of financial record keeping and reporting.
- Excellent internal and external customer service skills.
- Ability to successfully establish and maintain effective working relationships within the community and the organization.
- Ability to communicate clearly and effectively, both orally and in writing.
- Problem solving and conflict resolution skills.
- Ability to Interpret, explain, and enforce policies and procedures.
- Must maintain a current Texas Driver’s License and auto-related liability insurance.
Please see the full job description for a more detailed list of job tasks and applicant qualifications.
FWBG strives to maintain a positive working environment focused on growth and success of individuals, working together in a collaborative, professional manner, with communication a priority. Applications will be considered until the position is filled. FWBG is an Equal Opportunity Employer.